Privacy policy

Last Updated: 09/09/2024

J H A Estates ("we," "our," or "us") are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including our serviced accommodation offerings. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect and process the following types of personal information about you:

  • Personal Identification Information:

    • Name

    • Email address

    • Telephone number

    • Postal address

    • Date of birth

  • Identification Documents:

    • Passport number

    • National Insurance number

    • Driving licence number

  • Financial Information:

    • Credit card details (including card number, expiry date, and CVV)

    • Billing address

    • Transaction history

  • Booking Information:

    • Dates of stay

    • Room or accommodation preferences

    • Special requests

  • Technical Information:

    • IP address

    • Browser type and version

    • Time zone setting

    • Operating system and platform

    • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through, and from our website (including date and time); products or services you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

  • Cookies and Tracking Technologies:

    • We may use cookies, beacons, tags, and scripts to collect information about your interaction with our website and services. This includes information about your browsing habits, such as pages viewed, time spent on the site, and preferences. For more details, please refer to our [Cookie Policy] (link to Cookie Policy).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Our Services:

    • To process your bookings and payments.

    • To verify your identity and ensure the security of our services.

    • To manage your accommodation and ensure your stay is comfortable.

  • To Operate and Improve Our Website:

    • To ensure that content from our website is presented in the most effective manner for you and for your computer or device.

    • To administer our website, including troubleshooting, data analysis, testing, research, statistical, and survey purposes.

  • To Communicate With You:

    • To send booking confirmations and updates.

    • To respond to enquiries and provide customer support.

    • To send promotional offers, newsletters, and marketing communications (if you have opted in to receive them).

  • To Improve Our Services:

    • To understand customer preferences and improve our accommodation offerings.

    • To conduct surveys and gather feedback.

  • To Comply With Legal Obligations:

    • To fulfil any legal requirements, such as tax obligations or requests from government authorities.

    • To enforce our terms and conditions.

3. Disclosure of Your Information

We may share your personal information with:

  • Service Providers:

    • Third-party vendors who provide services on our behalf, such as payment processing, IT support, website hosting, analytics, and customer service.

  • Legal Authorities:

    • If required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

  • Business Transfers:

    • If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

4. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. We also require any third parties processing your data to do so in a manner that is secure and compliant with data protection laws.

5. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. This may include retaining your information to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You have the following rights regarding your personal data:

  • Access: The right to request a copy of the personal data we hold about you.

  • Correction: The right to request that we correct any inaccuracies in your personal data.

  • Erasure: The right to request that we delete your personal data, subject to certain legal obligations.

  • Objection: The right to object to the processing of your personal data for marketing purposes.

  • Restriction: The right to request that we restrict the processing of your personal data in certain circumstances.

  • Portability: The right to request the transfer of your personal data to another service provider.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files placed on your device to track usage and preferences. You can control the use of cookies at the individual browser level, but please note that if you choose to disable cookies, it may limit your use of certain features or functions on our website.

For more information on how we use cookies, please see our [Cookie Policy] (link to Cookie Policy).

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, our website practices, or our data practices, please contact us at:

J H A Estates
info@JHA-Estates.co.uk